Frequently Asked Questions

Answers To Questions While the Library is Closed during the COVID-19 Temporary Closure

We have closed the library to offer support for the social distancing efforts to limit the spread of COVID-19. We sincerely care about the well-being of our patrons, staff and community members.

 

Digital Resources
We encourage you to visit MRLinfo.org to explore our digital collections of books, movies, tv shows, research tools, and more to download and stream. MRL-Digital-Branch:  Find the Digital Branch by clicking on picture on the library’s website that reads, “DIGITAL BRANCH”. 

 

Phone Service Available Weekdays
Phone Service Hours are:
Monday through Friday
10:00am to 2:00pm and 6:00pm – 8:00pm
Please be patient when making calls to the library. We are operating the phone service with a very limited number of staff who are working remotely.

Adjusted Service Plan
We plan to roll out adjusted services as we assess the situation and determine a timeline. Feel free to call us for updates 765-966-8291. Service updates will be released on our website MRLinfo.org, social media and e-mail newsletter.

LIBRARY MATERIALS 

Library Materials Due
All physical materials currently checked out will have their due dates extended until we reopen. As always, no late fees will occur.

Interlibrary Loans (ILL)
No ILL requests or returns are being processed until the library reopens.  Even then the service may be slow if other libraries are still  closed.

 

Hotspots and Laptops
Checked out hotspots and laptops will be due when the library re-opens.  Hotspots will not be deactivated while the library is closed.

GET A LIBRARY CARD – during the building closure

 

Online Sign-up for a Library Card to Access Digital/ Online Resources?
Use the form that is listed on the Library website.
https://mrlinfo.org/getlibrarycard/

        • Need a Pin Number for your Library Card?
        • Expired Library Card?
        • Lost my Library card number?
          Send a request to library@mrlinfo.org. Please input your legal name for the search.  Or you Call the library during phone service hours. 

 

I have a blocked library card. How can I gain access to the Digital / Online resources?
During our closure, we are offering patrons access to our electronic resources. Send a request to library@mrlinfo.org. Please input your legal name for the search.  Or you can call the library during phone service hours.

 

WHERE DO I FIND THIS INFORMATION?

COVID-19 Updates

TAXES

Filing my Indiana Taxes
free online filing here
https://www.in.gov/dor/4578.htm  (other sites like H&R block, tax slayer and turbo tax are easy to use for a fee.)

 

Filing my Federal Taxes 
free online service at
https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free (other sites like H&R block, tax slayer and turbo tax are easy to use for a free simple federal return and a state tax fee.)

 

Unemployment Services

Unemployment Filing during Covid-19 closureshttps://www.in.gov/dwd/files/Indiana_Unemployment_FAQ.pdf

Unemployment Services https://www.in.gov/dwd/19.htm

https://www.in.gov/dwd/3474.htm

 

Food Pantry, Free Clothing, Meals, Soap and Laundry:  Resource List Created By the Wayne Township Trustee

Click for a full listing:  https://mrlinfo.org/wp-content/uploads/2020/04/Food-Clothing-4.9.20.pdf

Print documents, self-service computer, and faxing service for the general public while the library building is closed.

The UPS Store in Richmond offers a variety of services including:

Use of Self-service computer starts at $3.00 for the first 10 minutes. Please know how to find documents to print and your email login information prior to your visit.

Send and receive faxes
start at $1.99 per page.

UPS Store Hours:  Mon-Fri: 8:30am – 7pm and Sat. 9:00am – 3:00pm.
Address: 3645 E Main St.
Phone: (765) 965-4488
Fax: (765) 965-1131
Email: store5081@theupsstore.com

Website:  https://locations.theupsstore.com/in/richmond/3645-e-main-st



OfficeMax
in the Richmond Mall offers a variety of print and fax services. Please call for details.
https://www.officedepot.com/cm/print-and-copy/print-servicesv2
OfficeMax in the RICHMOND MALL
3801 National Road East.
Richmond, IN 47374
Phone: (765)966-0449

Small Business Help Information

Small Business Disaster Loans & Other Resources for Small Businesses

As small business owners/operators, I’m sure many of you are experiencing the economic downturn affecting businesses all across the country as a result of the COVID-19 outbreak. The Wayne County Economic Development Corporation and the Eastern Indiana Small Business Development Center have put together some great resources on tools, like the Small Business Disaster Loan program, to help you weather this storm and land on your feet. You can see them here:

Census

Fill out online here:  https://my2020census.gov/

Filling out your census is very easy, please click on the FAQ at the top of the page for any information about the census. The census asks a few simple questions about you and members of your household. It only takes a few minutes to complete. 

Fill out the census by phone here:

2020 Census can be completed by phone in the following languages:

              • English: 844-330-2020
              • Spanish: 844-468-2020
              • Chinese (Mandarin): 844-391-2020
              • Chinese (Cantonese): 844-398-2020
              • Vietnamese: 844-461-2020
              • Korean: 844-392-2020
              • Russian: 844-417-2020
              • Arabic: 844-416-2020
              • Tagalog: 844-478-2020
              • Polish: 844-479-2020
              • French: 844-494-2020
              • Haitian Creole: 844-477-2020
              • Portuguese: 844-474-2020
              • Japanese: 844-460-2020
              • English (for Puerto Rico residents): 844-418-2020
              • Spanish (for Puerto Rico residents): 844-426-2020
              • TDD (Telephone Display Device): 844-467-2020

List of free resources for all ages:
https://continuinged.isl.in.gov/resource-page-covid-19-crisis/

National Emergency Library

Announcing the National Emergency Library, a collection of books that supports emergency remote teaching, research activities, independent scholarship, and intellectual stimulation while universities, schools, training centers, and libraries are closed

https://archive.org/details/nationalemergencylibrary?&sort=-date

This is the explanation page and FAQ for the Internet Archive Libraryhttps://docs.google.com/document/d/1QjErbouWG7pUlzcxPcRk4YEtbYs8ItlVTgLa1DfGh68/edit

 

Once the Library Re-opens,
General Questions

What are the library’s service hours?
Scroll to the bottom of this page for a listing of the hours.

Are you open on Sunday?
No, we are closed on Sundays.

Where is the library located?
MRL is located at 80 North 6th Street in Uptown Richmond, Indiana. Click for a map.

Is there parking nearby?
Yes, there is free parking available.

Are you handicap accessible?
Yes, we have several handicapped parking spaces with easy access ramps. We have an automatic door at the main entrance.

Can I use a meeting room or reserve a room?
Yes. Contact Barbara Judy email bjudy@mrlinfo.org or call 765-966-8291 ext. 1102.
Click for more details.

What library programs are coming up? Click to find out.

How do I volunteer at the library?
The MRL volunteer program is being revised. Contact Laura for more information. hr@mrlinfo.org
Contact our Friends of the Library Group (Book Sale and Book Sorting Volunteer)

How do I get a job at the library? Click to find out.

How can I get a question answered if I am not at the library?
Call Information Services during regular business hours. (765) 966-8291 or email us at refdept@mrlinfo.org or  use this handy online form.

Do you have tax forms? Yes. Connect with our Information Services Staff for details.

Do your staff assist in tax filing?
Due to the complexity of the tax codes, librarians are unavailable to answer specific tax questions. We offer a free service from trained volunteers scheduled during tax season.

What kinds of computer resources are available at the library?
Computer work stations are placed around the library for public use. Click for more information.

Do you have wireless Internet access? Yes. It’s free to use.

Do you offer computer classes? Yes, click for our schedule of classes

Do you have a public fax machine?
Yes. We are able to send faxes for patrons at $1.00 per page. Located in the Clarence M. Brown Research Center in the lower level of the library.

How much does a photocopy cost?
10 cents per black and white copy.  25 cents per color copy.

Does the library sell books?
Three times each year the Friends of the Library hold used book sales. For information see the Friends of the Library page.

Do you buy used books?
No, but you are welcome to donate them to our annual booksale. Please read the following guidelines.

When is your book sale?
Click for a schedule.

Do you have a notary?
No. Most banks have a notary. The Wayne County Annex Building has a notary.

Do you have a typewriter?
No.

Do you have special programs for children and teens?
Yes, we have many programs designed for youth. Visit our Youth Services Department at the library on online.

 

Circulation Questions

How do I apply for a library card? Click for details.

How many items may I borrow? Up to 30 items.

How long can I keep borrowed materials? Click for details.

What are the rules for checking out DVDs, CDs and Audio CDs? Click for details.

How do I renew materials by phone?
Call the library at (765) 966-8291 and have your library card and items ready to read when phoning. More details. You can also login to your account through our website and renew items online.

How do I renew materials on the Internet?
Login to your account online at: http://mrll.ent.sirsi.net/client/default

How can I get a book that the public library does not have?
Contact Public Services at the Main Desk and ask for Interlibrary Loan.

What do I do if I lose my library card?
Contact Public Services at the Main Desk to report your lost card. A new one costs only $1.00. Proper ID will be required upon opening a new account. More details available in our Get a Card section.

 

Genealogy & Local History Questions

Does the Genealogy and Local History Department do research?
We perform basic and brief research. We cannot undertake extensive genealogy research. Contact Information Services with inquires as to what research will be done.

Do you have high school yearbooks?
Yes, we have Richmond High School yearbooks available for viewing in Clarence M. Brown Research Center located in the lower level of the library. Inquire at that service desk.

Are there any genealogy classes in the area?
Limited classes may be available. Check our calendar of events for future classes.

MRL Logo

The library is open with adjusted service hours.

Monday - Thursday  |  11:00am to 8:00pm
Friday  |  11:00am to 6:00pm
Saturday  |  11:00am to 4:00pm

Phones will be answered starting at 9:30am

You can make Computer Use Appointments and arrange for Curbside Pick-up of library materials. Contact us for details.

Click for holiday hours.

 

Map to the library

 

Our mission: To connect people to information, inspiration, and infinite opportunities.

Our vision: Be a vibrant, vital community resource for imagination and growth.

Contact

80 North 6th Street Richmond, Indiana 47374
Fax: +1 (765) 962-1318
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